RETURNS & EXCHANGES

OUR POLICY 

• We offer full refunds and exchanges* on all full priced IM TAKEN items.
• This excludes socks  
  
• Returns are accepted within 14 days from the date received. Items received outside this date will not be accepted.
• Please initiate your refund here and follow the prompts through our automated Returns Portal.
• Please note: If you order during a pre-order, you have 7 days to request your return from the date your order is received.
• International returns are accepted within 20 days from the date of purchase. Items received outside this date will not be accepted.
• All items must be in original condition and tags attached (any item that has been worn, washed, damaged or altered cannot be returned)
• Important: This policy covers change-of-mind returns only and does not replace or limit your rights under the Australian Consumer Law (ACL). If your item is faulty, unsafe, not as described, or fails to meet acceptable quality, you are entitled to a refund, repair, or replacement.

DOMESTIC RETURNS

• All returns and exchanges are now processed securely through our automated Returns Portal. Please follow the prompts to generate your return label or exchange request.
• If you request a refund/exchange/store credit on your items, we will provide a prepaid label. Returns for refunds and store credits will incur a charge of $12.00 for the cost of the return shipping label, that will be deducted from the returned amount. Please note: faulty returns will be free of charge. 
• Pack and label the items. Pack your return item(s) using the original packing provided. Attach the label securely to the satchel, ensuring the previous delivery label is covered.
• You will be refunded via the original method of payment. If you use a gift card to partially pay for your order, the refund will firstly go back onto the gift card and any remaining balance will be returned to your alternative payment method. 
• Our returns portal generates Aus Post standard shipping labels so please allow 7-14 business days for your return to be received back to us. As soon as your order has been delivered, your return request will be processed as soon as possible.

Please note* your RA number must be visible on your satchel and picking slip in order to obtain your return request. 

• We also offer credit note, refund or exchange on all full priced items within 14 days from the date received.
• Note that we cannot amend exchanges, please ensure the exchange you select is final.
• Note that to receive a refund for your online purchase, you must return via the Return Portal. 

INTERNATIONAL RETURNS

• Please initiate your refund here and follow the prompts through our automated Returns Portal.

• We are unable to process exchanges. Instead, we kindly ask you to submit a return for your item and make a new purchase for the desired item, as shipping timeframes may cause delays.

• Refunds will be processed using the same payment method as the original order. Refunds cannot be issued to a different card or bank account.
• Refunds are issued in the same currency as the original payment.
• Upon submission of your return request, you'll receive an email with a DHL prepaid return shipping label. Please note that a flat fee, as specified in the table below, will be deducted from your refund or store credit to cover the return shipping costs.
• Once your return is received and inspected at our warehouse, your refund will be processed. Please allow up to 7-10 business days for the refund to be credited back to your original form of payment.